PRIVACY POLICY
Haidilao Vietnam is committed to protecting the personal information of our customers. Below are the privacy principles we adhere to:
1. Scope of application
This policy applies to all users accessing the Haidilao Vietnam website.
2. Information collection
We collect customer information transparently and lawfully. This information may include: full name, phone number, etc.
In addition, when visitors access the website, we may collect information regarding operating system, access time, location, and viewed pages.
3. Purpose of information collection
Personal information is used to manage table reservations and process customer requests when necessary. Customer personal information is used for the following purposes:
- Reservation confirmation & processing: Confirm and handle customer table bookings.
- Communication & support: Contact and assist customers whenever needed.
- Experience enhancement: Analyze data to improve service quality and website performance.
- Protection of rights: Protect the legitimate rights and interests of both parties.
4. Information retention period
Personal information is stored for the duration necessary to fulfill the collection purpose or until deletion is requested by the customer. In certain cases, data may be retained longer as required by competent state authorities or to resolve legal disputes.
5. Parties with information access
Personal information may be shared with:
- Employees of Haidilao Vietnam
- Service partners related to table reservation and customer service
- Competent state authorities when required in accordance with applicable laws
We commit to sharing information only when necessary and in compliance with the law. All data recipients are obligated to uphold equivalent confidentiality standards.
6. Cookies
The website uses cookies to record visitor activity and enhance user experience. Customers can decline or manage cookies through browser settings.
7. Data subject rights
Customers have the right to inspect, update, modify, or delete their personal information by contacting us via phone or email.
8. Information security commitment
We commit to safeguarding customer personal information. We only use or share personal information with customer consent or pursuant to legal requirements. We implement appropriate technical measures to protect data from unauthorized access or loss.
9. Handling privacy complaints
If customers detect that personal information has been misused or leaked, they may submit complaints via email. We commit to responding to and resolving complaints promptly.
10. Third-party data and external links
The website may contain links to third-party platforms or services (e.g., social networks, analytics tools, integrated booking systems). We do not control and are not responsible for the privacy policies or data processing practices of these third parties. Guests are advised to carefully review third-party privacy policies before providing personal information.
11. Policy updates
We reserve the right to update this policy periodically. Updated versions will be published on the website. For major changes affecting customer rights, we will notify users at least 15 days in advance before implementation.
12. Contact information
- Name: HAI DI LAO VIET NAM HOLDINGS CO., LTD - HO CHI MINH CITY BRANCH
- Address: Lots 09,10,11,12, 2nd Floor, ICON 68 Shopping Mall, No. 2 Hai Trieu Street, Sai Gon Ward, Ho Chi Minh City, Vietnam
- Email: [email protected]
- Website: haidilaohotpot.vn